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Privacy Information Statement

Seiko Epson Corporation (“Epson” ), the company owning Orient trademark cares about your privacy. This statement gives information about your personal data held in Epson ’s database and associated systems in the different circumstances.

When you visit Orient website

What personal data does Seiko Epson Corporation collect and hold?
(Personal data is any information relating to an identified or identifiable living person)

Epson holds (and will hold in the future) personal data that you choose to provide to Epson, through its websites or otherwise and personal data gathered from Epson’s own systems about your use of Epson websites and about Epson’s interactions with you. In general, you can visit this website without telling us who you are or providing any information about yourself. In some areas of the Site, Epson may ask you to provide information that will enable us to support our relationship with you. In these instances, Epson will ask for your name, e-mail address, or other appropriate information needed to provide you with these services. In all instances, it will be clear to you that you are submitting this type of information.

This includes personal data gathered through cookies and other similar tools.

Those personal data may be

  • Identity and Contact Data includes first name, last name, title, address, e-mail address and telephone numbers.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website.

You do not have to register or give any personal data to make use of Epson’s main websites. In case of registration with Epson the only information you are required to give is your e-mail address (plus confirmation that you are over 16). All other information fields at registration are optional.

The Controller and European representative

Seiko Epson Corporation is the controller of your personal data

WP Sales & Marketing Dept. 
Shinjuku Office, Seiko Epson Corporation
JR Shinjuku Miraina Tower
4-1-6 Shinjuku, Shinjuku-ku
Tokyo, JAPAN

The representative for Epson within the European Union is:

Epson Europe B.V.
Azie Building, Atlas Arena
Hoogoorddreef 5
1101BA Amsterdam Zuid
The Netherlands

Purpose for Epson processing your personal data
(‘Processing’ means any activity Epson Corporation perform with the personal data about you including gathering it, holding it, using it and disclosing it.)

The primary purpose for which Epson will process your personal data is for the marketing of its products, including direct marketing communications to you.

This includes:

  • identifying you when you contact Epson
  • monitoring your preferences so that you can save time when searching our website
  • processing your requests to participate in marketing promotions
  • monitoring and recording phone and written communications with you for quality assurance and compliance purposes and for dealing with your complaints and queries
  • understanding which parts of Epson’s website, and which products and services, most interest you

Legal basis for holding your personal data

The legal basis for this is that it is necessary for the legitimate interests of Epson or companies within the Epson group in carrying out marketing activities.

If you choose to give information beyond that which Epson requires you to provide, the basis for processing that information is your consent as demonstrated by your voluntarily providing it. You have the right to withdraw that consent at any time. You can do this by writing to Epson at the address shown above.

As part of its processing, Epson will perform some automated profiling and decision-making based on the information it holds about you in order to make information presented to you more relevant to your interests.

If, in the future, Epson wishes to process your personal data for some other purpose it will first provide you with information about that other purpose.

Where you have given your consent to this, Epson will also use your personal data for the purpose of electronic marketing communications to you (normally by e-mail) which may include:

  • conducting surveys and asking your opinion on our products and services
  • notifying you of products or offers that may be of interest to you
  • notifying you of promotions such as free gifts, contests and prize draws.
  • marketing analysis and customer profiling
  • invitations to events

The legal basis for this is your specific consent. You may withdraw your consent to this additional purpose (independently of your right to object to Epson processing data for the general purposes described above) at any time by writing to the contacts above.

How long will Epson hold my data for?

Epson will hold your personal data for a period of 2 years after the last contact from you. After that time some personal data may be held but only in an anonymised form or as part of archived records.

Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend our legal rights.

What personal information does Epson share with third parties?

Epson uses third parties to perform some processing activities on its behalf. Some or all of your personal data may be disclosed to them, but they are only permitted to use the disclosed data for the purposes for which Epson holds your data and in accordance with Epson ’s directions.

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Epson shares your personal data within the Epson group of companies. This involves transferring your personal data outside the European Economic Area (EEA).

Whenever Epson transfers your personal data out of the EEA, Epson ensures a similar degree of protection is afforded to it by the implementation of at least one of the following safeguards:

  • Epson will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. In 2019 Japan has been granted adequacy deal on Data Protection by the European Commission.
  • Where Epson shares your personal data within the Epson group of companies or uses certain third parties, Epson uses the Model contracts for the transfer of personal data to third countries approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data Security

Epson has security measures in place to protect your information and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, Epson gives access to your personal data to those employees, agents, contractors and other third parties based on “need to know” principle. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Epson has in place procedures to deal with any suspected personal data breach and will notify you and any applicable authority of a breach where we are legally required to do so.

Contacting the Epson European Data Protection Officer at the European representative

Epson is the controller of the information and its European Data Protection Officer may be contacted by writing to:

The EDPO
Epson Europe B.V.
Azie Building, Atlas Arena,
Hoogoorddreef 5,
1101BA Amsterdam Zuid,
The Netherlands.

or, using E-mail: edpo@epson.eu

Contacting Epson to exercise your rights

As a “data subject” you have statutory rights to request from Epson access to and rectification or erasure of personal data or restriction of processing concerning yourself or to object to processing as well as the right to data portability and the right to lodge a complaint with a supervisory authority.

Please provide Epson with your personal details in this form so that we can verify your identity. In some circumstances we may request additional forms of ID from you, such as your passport or driving licence.

You can exercise your statutory rights at any time by writing at the contacts above.

When you are corporate customer (and individuals associated with Epson‘s corporate customers)

Seiko Epson Corporation (“Epson” ), the company owning Orient trademark cares about your privacy. This statement gives information about your personal data held in Epson ’s sales database and associated systems in the different circumstances.

What personal data does Seiko Epson Corporation collect and hold?
(Personal data is any information relating to an identified or identifiable living person)

Epson holds (and will hold in the future) personal data that you choose to provide to Epson, through its websites or otherwise and personal data gathered from Epson’s own systems about your use of Epson websites and about Epson’s interactions with you. This includes personal data gathered through cookies and other similar tools.

Those personal data may be:

  • Identity and Contact Data includes first name, last name, e-mail address and telephone numbers.
  • Job details includes role, grade, experience and performance information.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

The Controller and European representative

Seiko Epson Corporation is the controller of your personal data

WP Sales & Marketing Dept. 
Shinjuku Office, Seiko Epson Corporation
JR Shinjuku Miraina Tower
4-1-6 Shinjuku, Shinjuku-ku
Tokyo, JAPAN

The representative for Epson within the European Union is:

Epson Europe B.V.
Azie Building, Atlas Arena
Hoogoorddreef 5
1101BA Amsterdam Zuid
The Netherlands

Purpose for Epson processing your personal data
(‘Processing’ means any activity Epson Corporation perform with the personal data about you including gathering it, holding it, using it and disclosing it.)

The only purpose for which Epson will process and use your personal data is performing the contracting obligation with you and enabling contact (by Epson companies and others) with your organisation.

This includes:

  • Administering, managing and developing Epson business
  • Managing Epson relationship with customers and prospective customers;
  • Maintaining and using IT systems;
  • Hosting or facilitating the hosting of events; and
  • Administering and managing Epson website and systems and applications as portals and customers’ applications;
  • Complying with any requirement of law, regulation or a professional body of which we are a member.

Legal basis for holding your personal data

The legal basis for this is that it is necessary for the legitimate interests of Epson or companies within the Epson group in making, maintaining and enabling contact with your organisation and performing the contracting obligation with you.

If you choose to give information beyond that which Epson requires you to provide, the basis for processing that information is your consent as demonstrated by your voluntarily providing it. You have the right to withdraw that consent at any time. You can do this by writing to Epson at the address shown above.

If, in the future, Epson wishes to process your personal data for some other purpose it will first provide you with information about that other purpose.

Epson will also use your personal data for the purpose of electronic marketing communications to the organisation you represent (normally by e-mail to you). The legal basis for this is your consent. You may withdraw (or modify) your consent to this additional purpose (independently of your right to object to Epson holding data for the general purposes described above) at any time at the address shown above.

Where you have given your consent to this, Epson will also use your personal data for the purpose of electronic marketing communications to you (normally by e-mail) which may include:

  • conducting surveys and asking your opinion on our products and services
  • notifying you of products or offers that may be of interest to you
  • notifying you of promotions such as free gifts, contests and prize draws.
  • marketing analysis and customer profiling
  • invitations to events

The legal basis for this is your specific consent. You may withdraw your consent to this additional purpose (independently of your right to object to Epson processing data for the general purposes described above) at any time by writing at the contacts above.

How long will Epson hold my data for?

Epson will hold your personal data while your organisation is recorded in Epson’s records and for as long Epson needs to keep a record of, a relationship with a you as supplier, which is for the duration of the relationship with you or your organisation. When this ceases to be the case your information will only be kept as an archive record.

Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend our legal rights.

What personal information does Epson share with third parties?

Epson uses third parties to perform some processing activities on its behalf. Some or all of your personal data may be disclosed to them, but they are only permitted to use the disclosed data for the purposes for which Epson holds your data and in accordance with Epson ’s directions.

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Epson shares your personal data within the Epson group of companies. This involves transferring your personal data outside the European Economic Area (EEA).

  • Whenever Epson transfers your personal data out of the EEA, Epson ensures a similar degree of protection is afforded to it by the implementation of at least one of the following safeguards:
  • Epson will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. In 2019 Japan has been granted adequacy deal on Data Protection by the European Commission.
  • Where Epson shares your personal data within the Epson group of companies or uses certain third parties, Epson uses the Model contracts for the transfer of personal data to third countries approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data Security

Epson has security measures in place to protect your information and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, Epson gives access to your personal data to those employees, agents, contractors and other third parties based on “need to know” principle. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Epson has in place procedures to deal with any suspected personal data breach and will notify you and any applicable authority of a breach where we are legally required to do so.

Contacting the Epson European Data Protection Officer at the European representative

Epson is the controller of the information and its European Data Protection Officer may be contacted by writing to:

The EDPO
Epson Europe B.V.
Azie Building, Atlas Arena,
Hoogoorddreef 5,
1101BA Amsterdam Zuid,
The Netherlands.

or, using E-mail: edpo@epson.eu

Contacting Epson to exercise your rights

As a “data subject” you have statutory rights to request from Epson access to and rectification or erasure of personal data or restriction of processing concerning yourself or to object to processing as well as the right to data portability and the right to lodge a complaint with a supervisory authority.

Please provide Epson with your personal details in this form so that we can verify your identity. In some circumstances we may request additional forms of ID from you, such as your passport or driving licence.

You can exercise your statutory rights at any time by writing at the contacts above.

When you are a supplier (including subcontractors and individuals associated with Epson’s suppliers and subcontractors)

Seiko Epson Corporation (“Epson”), the company owning Orient trademark cares about your privacy. This statement gives information about your personal data held in Epson ’s database and associated systems in the different circumstances.

What personal data does Seiko Epson Corporation collect and hold?
(Personal data is any information relating to an identified or identifiable living person)

Epson holds (and will hold in the future) personal data that you, as supplier (including subcontractors and individuals associated with our suppliers and subcontractors), choose to provide to Epson or gathered from Epson’s own systems about Epson’s interactions with you.

Those personal data may be

  • Identity and Contact Data includes first name, last name, username or similar identifier, e-mail address and telephone numbers.
  • Job details includes role and grade.
  • Communication data: communications by email and calendar data.

The Controller and European representative

Seiko Epson Corporation is the controller of your personal data

WP Sales & Marketing Dept. 
Shinjuku Office, Seiko Epson Corporation
JR Shinjuku Miraina Tower
4-1-6 Shinjuku, Shinjuku-ku
Tokyo, JAPAN

The representative for Epson within the European Union is:

Epson Europe B.V.
Azie Building, Atlas Arena
Hoogoorddreef 5
1101BA Amsterdam Zuid
The Netherlands

Purpose for Epson processing your personal data
(‘Processing’ means any activity Epson Corporation perform with the personal data about you including gathering it, holding it, using it and disclosing it.)

The only purpose for which Epson will process and use your personal data is performing the contracting obligations with you and enabling contact (by Epson companies and others) with your organisation in order to manage the relationship, contract, to receive services from you. In particular, Epson process and uses personal data for the following purposes:

  • Receiving services from suppliers;
  • Managing Epson relationship with suppliers;
  • Administering, managing and developing Epson business
  • Maintaining and using IT systems;
  • Complying with any requirement of law, regulation or a professional body of which we are a member.

Legal basis for holding your personal data

The legal basis for this is that it is necessary for the legitimate interests of Epson or companies within the Epson group in making, maintaining and enabling contact with your organisation and performing the contracting obligations with you.

If you choose to give information beyond that which Epson requires you to provide, the basis for processing that information is your consent as demonstrated by your voluntarily providing it. You have the right to withdraw that consent at any time. You can do this by writing to Epson at the address shown above, or by writing at the contacts above.

If, in the future, Epson wishes to process your personal data for some other purpose it will first provide you with information about that other purpose.

How long will Epson hold my data for?

Epson will hold your personal data while your organisation is recorded in Epson’s records and for as long Epson needs to keep a record of, a relationship with a you as supplier, which is for the duration of the relationship with you or your organisation. When this ceases to be the case your information will only be kept as an archive record.

Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend our legal rights.

What personal information does Epson share with third parties?

Epson uses third parties to perform some processing activities on its behalf. Some or all of your personal data may be disclosed to them, but they are only permitted to use the disclosed data for the purposes for which Epson holds your data and in accordance with Epson ’s directions.

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Epson shares your personal data within the Epson group of companies. This involves transferring your personal data outside the European Economic Area (EEA).

  • Whenever Epson transfers your personal data out of the EEA, Epson ensures a similar degree of protection is afforded to it by the implementation of at least one of the following safeguards:
  • Epson will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. In 2019 Japan has been granted adequacy deal on Data Protection by the European Commission.
  • Where Epson shares your personal data within the Epson group of companies or uses certain third parties, Epson uses the Model contracts for the transfer of personal data to third countries approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data Security

Epson has security measures in place to protect your information and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, Epson gives access to your personal data to those employees, agents, contractors and other third parties based on “need to know” principle. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Epson has in place procedures to deal with any suspected personal data breach and will notify you and any applicable authority of a breach where we are legally required to do so.

Contacting the Epson European Data Protection Officer at the European representative

Epson is the controller of the information and its European Data Protection Officer may be contacted by writing to:

The EDPO
Epson Europe B.V.
Azie Building, Atlas Arena,
Hoogoorddreef 5,
1101BA Amsterdam Zuid,
The Netherlands.

or, using E-mail: edpo@epson.eu

Contacting Epson to exercise your rights

As a “data subject” you have statutory rights to request from Epson access to and rectification or erasure of personal data or restriction of processing concerning yourself or to object to processing as well as the right to data portability and the right to lodge a complaint with a supervisory authority.

Please provide Epson with your personal details in this form so that we can verify your identity. In some circumstances we may request additional forms of ID from you, such as your passport or driving licence.

You can exercise your statutory rights at any time by writing at the contacts above.

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